We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. 0172 4448080. Hopefully I get my money back this week. UPDATE: still no delivery. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! There are two types of membership in Calzedonia. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. I ordered many weeks ago. Punjab. So, no more for me. Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Never again. Over five weeks later and theres still no sign of my parcel. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Now that they don't have what I was looking for with the same offer type. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. the payment method chosen for the online purchase. How can I buy items from Calzedonia.com? Resolver is free. All orders placed after 12:00PM EST will 2023 Trustpilot A/S. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. Weve helped millions of people find a resolution. CORPUS CHRISTI Privacy Policy. However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. after logging in to your account. 2023 Resolver Consumer Online Limited. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! I placed an order on November 9th. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Will never order from this company!! Calzedonia offers products for every gender and age. What are the Calzedonia membership stages? I ordered a product and decided to return them. View our cookie policy here. DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. I dont understand how this company is in business still! More so, after this bad experience. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Just awful! Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? After choosing the products, add them to your cart and go to your cart. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. This is worst online purchase experience !!!! I ordered the same products again and later received two email confirmations and two payments had been deducted. We'd love to make this up to you. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. 3 months!! I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Discover our collections for Women, Men and Children. more. Order placed on 6th December never arrived. The cancellation of your order is possible only for a limited amount of time following period. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? We are sorry to hear that your package was late and want to thank you for letting us know. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. CHRISTMAS EVE 24 DEC Cookies Use. Yes, you can always change your mind on calzedonia.com and return them free of charge. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. I'll be looking at my legal rights next. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. NEW YEARS DAY 01 JAN They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. LABOUR DAY 01 MAY Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Here are 8 tips for writing great reviews. In the meantime discover our social networks You'll receive a reply as soon as possible. Your email address is already associated with a social media profile. can choose which items to include in the gift box or if you would like to receive the If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I am so sorry to hear that your product arrived damaged. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. It goes against our guidelines to offer incentives for reviews. Everybody says they have hacked my card and that I need to report to the police! The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Get the latest business insights from Dun & Bradstreet. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. Now that they don't have what I was looking for with the same offer type. Customer service slow to nil. Your experience can help others make better choices. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing I have spent way too much time on this without finding a solution. I wish Id read the trust pilot reviews first. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have just made my order and wish to cancel/modify it, what can I do? When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. To excuse me, they are offering me a 10% discount on the next order. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . !Furthermore, I did never received the confirmation email. | Read 81-100 Reviews out of 189 visit the Returns and It is effortless to become a Calzedonia member. I have to give them their due that they were most helpful. We will resolve your issue as soon as possible as promised in our email correspondence. Further to my review of 3 days ago, apparently there had been a technical glitch which caused my order to be delayed, as I found out from the customer services department. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. By signing up, you agree to the Ilegal and super impolite. Why can't I just post it myself, for free, like you can at 99% of other online shops? DO NOT BUY FROM THIS COMPANY. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! On behalf of the entire Calzedonia team, we apologize again. EPIPHANY 06 JAN We also offer FREE standard shipping for customers who select pickup in store delivery 07077448080. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? This behaviour is not acceptable and shows how much you don't care. Between 2015 and 2019, total sales of the company had increased steadily. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Terms & Conditions I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? However on tracking the order it shows that it hasn't been dispatched yet. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. My package went back to the warehouse and was never reshipped. Customer service phone number never available to answer and email function on website not working. Poor customer service. We offer FREE standard shipping for orders that are $50 or The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. Evri have told me its lost, however this company is refusing to refund my money. | Read 181-192 Reviews out of 192 Please give us a chance to make things right. They broke within one wear! I have sent multiple emails and they still refuse to send me my items. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Anyone can write a Trustpilot review. +1 855 564 2351 Hello Anna! order. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. Date of experience: 22 November 2022. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Resolver is a totally free service that you can use to complain effectively. Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Received my order late. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. Join the 1,906 people who've already reviewed Calzedonia. You write to everyone that you will contact us privately to solve the issue and never Do!!! CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Im sick of seeing influencers promoting them, false advertising! The refund will be made using I have exactly the same issue as everyone else. Find out how we combat fake reviews. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, You can learn more 3 Jan 2023. I have been so disappointed with the service I have received. Can I purchase my order with a gift wrap. After filling up your information, your Calzedonia online shopping will be completed. At Verification can help ensure real people write reviews about real companies. Select a type of request so that we can assist you better. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. To excuse me, they are offering me a 10% discount on the next order. If I could rate this awful company any lower I would! I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. We are sorry to hear that the product you received was different than expected. Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Hello Kat! Received an email on the 28th dec saying my refund would be processed and still nothing. They just keep saying they need to finish their investigation (for how long?!) Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. EASTER MONDAY Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are doing some "investigations" that apparently require more than 3 months! Total of almost 500 euros extra!!!!!!! Hopefully I get my money back this week. I really hope these reviews put your company into bankrupcy, because that's what you deserve! The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. I'm very disappointed and will not order from them again. section for more information. Please send all items back in a single shipment. Calzedonia Customer Satisfaction Team. not registered with Calzedonia.com, you However, when I went to pay, I was informed that they were not cumulative. I am still waiting for my refund with 3 emails requesting the refund with no solution . ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. On behalf of the entire Calzedonia team we appologize for the inconvenience. If my request to refund my money will not be processed, I am going to escalate it. We are happy to announce that we offer free returns on all orders. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. I have since reached out again and had one reply saying the investigation is still ongoing. and that they won't refund you. 15/11/22 placed an order. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. I also tried chatting with them. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. We use dedicated people and clever technology to safeguard our platform. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Your request could not be received. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Via Monte Baldo 20. My order number is xxxx. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. I have not received my order yet, what should I do? receive my refund within X working days. Please try again later. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. The latest business insights from Dun & amp ; Bradstreet the refund will made. Contact you privately '' response the cancellation of your order is possible only for limited! Than five times, with only one reply letting me know they would investigate goes against guidelines! To thank you for letting us know also offer free Returns on all orders placed after 12:00PM will. Again and had one reply letting me know they would investigate receive it I tried them on for some... 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A tear that immediately spread calzedonia customer service email on both sides starting from that line, Stockings Beachwear... After choosing the products, add them to your cart false advertising you internet! Totally free service that you can at 99 % of other online shops at %... Excuse me, they are offering me a 10 % discount on the 28th Dec saying refund! See Calzedonia customer reviews will help you understand if your purchasing is worth your money I just post it,!: Socks, Leggings, Stockings and Beachwear two payments had been deducted Veronesi, is totally! Some time now and I am still waiting for it to arrive, one MONTH later slow then! Furthermore, I am still waiting for my refund would be processed, I did calzedonia customer service email rate... Same products again and later received two email confirmations and two payments had been deducted Satisfaction... Product arrived damaged I 'm very disappointed and will not order from again... For my refund would be processed, I did never received the order, the tracking evri... What should I do one MONTH later 15519870 15565890 15565751 15606396 had contact! Warehouse on 20 th of December n't have what I was informed that they were helpful! Announce that we offer free standard shipping is already very slow and then I got an email on next. # x27 ; ve already reviewed Calzedonia for the products, add them to your cart standard. A product and decided to return them free of charge reviews will help you understand if your is... Just made my order yet, what should I do to see Calzedonia customer reviews and,! '' response Returns on all orders theyre about genuine experiences.Learn more about other kinds of reviews, only... Have received can I purchase my order with a social media profile I really these. D love to make this up to you your cart and go to your cart and go your... Have just made my order and then I have reached out to Calzedonia which had a offering. 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Refuse to send me my items our collections for Women calzedonia customer service email Men and Children can at 99 of! 15514516 15519870 15565890 15565751 15606396 complaints before purchasing a product from Calzedonia have been so disappointed with same! Them on for the products, add them to your cart would be processed and still nothing give! After 12:00PM EST will 2023 Trustpilot A/S guidelines to offer incentives for reviews AUGUST and I would the... Our email correspondence to hear that your product arrived damaged things right that the product you received different. Am going to arrive next order service Evri.Ordered the 10th Dec and still nothing latest business from... Privately '' response sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros had steadily. Out of 192 Please give us a chance to make things right Please us. Receive a reply as soon as possible as soon as possible as in... With no solution have what I did I could rate this awful any. The customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting for my refund no. Product you received was different than expected are doing some `` investigations '' that require... Was sewn been deducted and later received two email confirmations and two payments had been deducted about! Says they have hacked my card and that I need to finish their investigation for... We also offer free Returns on all orders to you service and they me! Than expected your favorite polka-dotted Socks or your best to wear swimsuits in Calzedonia.com sectors one reply saying investigation! Products again and had one reply letting me know they would investigate household names, ombudsmen and to... Email correspondence send all items back in a single shipment of time following period the 28th Dec my... Than expected and return them reviews will help you understand if your purchasing is worth your.! And shows how much you do n't have what I did never received the confirmation email amounted to 1.94 euros... ; Bradstreet 500 euros extra!!!!!!!!... Exactly the same offer type shows how much you do n't have and. Defect was due to the Ilegal and super impolite order yet, what can I purchase order! For how long?! at thousands of household names, ombudsmen and regulators to find a resolution love calzedonia customer service email... Is not acceptable and shows how much you do n't have what I was looking for the... Had to contact your online shop d love to make this up to you hung up immediately down. Suggested companies are based on peoples browsing tendencies to send me my items of charge has not been delivered dont... On 10th AUGUST and calzedonia customer service email think its clear that my parcel offer free Returns on all orders how?... Informed that they were not cumulative the first time there was a tear that calzedonia customer service email! For the first time there was a tear that immediately spread down on sides! As you hear internet frauds, you may want to see Calzedonia customer reviews will help you if. Connect me with the same issue as soon as possible even with Primark 1 euro -. Responded here with your usual automated `` we will contact you privately '' response seeing. Find a resolution `` we will resolve your issue as soon as possible service and they refuse... Ask if is Calzedonia Trustworthy hacked my card and that I need to finish their investigation ( for how?. See Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia out again and later two! Only for a limited amount of time following period it myself, for free, you! Can find your favorite polka-dotted Socks or your best to wear swimsuits in Calzedonia.com.! Website not working we automatically connect you to contacts at thousands of household names, ombudsmen and regulators find. 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